Return & Refund Policy

Introduction

Thank you for your generous donations to the Muslim Bangla Foundation. We are committed to ensuring that your contributions are used effectively to support our mission. This Return & Refund Policy outlines the terms under which refunds may be issued to our donors.

Eligibility for Refunds

Donations made to the Muslim Bangla Foundation are generally **non-refundable**. However, refunds may be considered under the following circumstances:

  • Donation Made in Error: If a donation was made accidentally or in error, a refund may be requested within 7-10 working days of the transaction date.
  • Failure to Utilize Funds: In the unlikely event that the foundation fails to utilize the donated funds as intended, a refund may be issued upon request.
  • Duplicate Donations: If a donor has made duplicate donations inadvertently, a refund may be processed for the excess amount.

Refund Process

To request a refund, donors must follow the procedure outlined below:

  1. Contact Us: Reach out to our support team within 7-10 working days of your donation by emailing [email protected] or calling +8801973761564.
  2. Provide Donation Details: Include your donation receipt, transaction ID, and the reason for your refund request.
  3. Verification: Our team will verify the details of your donation and the validity of your refund request.
  4. Refund Approval: If your request is approved, the refund will be processed using the original method of payment within ten (10) business days.

Non-Refundable Donations

While we strive to accommodate refund requests, the following donations are **non-refundable**:

  • Completed Donations: Donations that have been fully processed and utilized towards our programs.
  • Recurring Donations: Any donations set up as recurring or scheduled payments.
  • Donations for Specific Projects: Funds allocated for designated projects or initiatives once the project has commenced.

Changes to This Policy

The Muslim Bangla Foundation reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.